It is really difficult to come across a courteous, well mannered executive who is willing to help and even ready to go out of the way to be pleasant to clients and customers. It is small gestures like a heartfelt word of thanks or even a warm smile that go a long way to make a difference between the ordinary and the classy. By being considerate to others, you will automatically get noticed and your climb to the top will become that much easier.

Just remember to follow a few simple practices and you are on your way!

• Always return phone calls however busy you might be. If you are not free to do so, at least SMS the person telling them that you will be calling soon. If you have been asked a question or asked to solve a problem, inform the person about the progress, or ask for time.

• Never be late for meetings. It is always better to arrive a good ten minutes earlier rather than rushing in after the meeting has started. You will appear well groomed and composed if you are well in time.

• When meeting a client in his office, wait to be seated and do not assume you can sit anywhere. There may be others attending the meeting who have been allotted places.

• If you are arranging an important meeting with a client and need support from your office, see to it that you call in only people who are relevant to the project and who can contribute in a positive manner. Remember, you are trying to impress the client or even trying to get his business.

• Never get into unnecessary arguments about things that don't concern the office, like politics for instance. Such arguments may only help you to make enemies even out of people who might have otherwise become your friends.

• A bit of common courtesy will go a long way towards winning a good reputation. A courteous nod and a warm handshake along with a bright welcome or a send off up to the lift will certainly make a big difference.

• Has your positive contribution been recognised? Have you been fortunate to get a promotion or an award at the annual kick off? Be totally diplomatic about it - never get into a bragging mood. You never know who you might be hurting with your attitude - maybe your friend who has just been laid off, or someone who has been hauled up and demoted. You will only end up creating a fresh set of enemies who cannot stand your guts!

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