Large Educated Population: India is home to the largest educated English-speaking population in
the world. Entrance into reputed Colleges and Universities in India are even more competitive than the best in the U.S.
Turnover:Customer care centers in the United States experience very high turnover, usually 40% to 70% per year. Considering the time
and costs associated with training new agents, it becomes difficult to maintain quality service at a low cost. Since Indian call centers
have only an average 5% of turnover.
Low Costs: Compared to American call centers, outsourcing with i2c would save you at
least 50% in operational expenses.
Complimentary Time Zone: The time zone difference between the U.S. and India is about
12 hours. This means that a job submitted in the evening at 6 p.m. PST, reaches India at 6 a.m. and is completed by 6am PST the following
morning - saving you an entire work day!
Who is currently maintaining call centers in India? Corporate giants in the
United States, Europe, and Japan are increasingly looking to India for cost-effective and high-quality outsourcing solutions. In fact, a
World Bank-funded study in the United States confirmed that vendors rated India as their number one choice for outsourcing. Early
adopters of this business model include several of the world`s leading multinationals such as GE, British Airways, Conseco Inc., IBM,
McKinsey, Ford, Citibank and Microsoft. These organizations have successfully established India-based remote services, including call
centers and helpdesks. India has also effectively provided efficient software solutions to Fortune 500 companies. Citibank, Morgan
Stanley, Wal-Mart, AT&T, Reebok, General Motors, Sony, Boeing, Coca-Cola, Pepsi, SwissAir, United Airlines, Philips, General Electric,
IBM, Reebok, Lucas, British Aerospace, General Motors, and Sears are some companies relying on companies in India.
How big is
the Outsourcing industry in India? According to a recent study by McKinsey for Nasscom (National Association of Software Services
Companies), Customer Interaction Services out of India are set to be a US $ 33 billion business by 2008.
Where in India is the
Outsourcing industry located? India`s Ousourcing industry is centered in five major cities: Delhi, Bangalore, Mumbai (Bombay),
Madras and Hyderabad.