India's most prized resource in today's knowledge economy is its readily available technical work force. India has the second largest English-speaking scientific professionals in the world, second only to the U.S.
IT enabled services seems like a business opportunity exclusively designed for India. We have a large number of people plenty of whom are graduates and inexpensive to employ; we are technologically competitive and hardworking. Ideal for a service industry particularly IT enabled services.

Today a large number of foreign affiliates operate IT-enabled services in India. The different service lines of IT enabled services off shored to India include customer care, finance, human resources, billing and payment services, administration and content development. Here is some information on the up coming industries where opportunities are abundant. Read on and get to know what qualifications you need to get into these industries, the salary that you can expect and also the growth path that these companies offer.

BPO is the offsite delivery of a range of non-core service functions, such as regular administrative tasks, customer service and technical support. Its scope extends to human resources (Payroll Processing, Employee records maintenance, Finance and Accounting, Transaction Processing, Engineering, Design, Remote Education, Market research, Data Search and Network Consultancy.)

Call Centres use online information support infrastructure to provide round the clock service. Trained English speaking staffs in these centers have a thorough knowledge of the product or service they offer. The services include teleordering, logging complaints, credit card activation and selling, inquiries and collections.

Trancription requires good listening and language skills, computer skills and knowledge of medical terms. However, its future is not secure, as voice recognition software could replace humans.

Geographic Information System is a computer-based tool for mapping and analyzing. Using GIS, any point on a map can become an index to the information related to that area. GIS can help prepare base maps of streets and highways and maps and data on census, demography and consumer products.

BPO Executives

Opportunities are available in specialized services such as animation, market research and GIS over and above regular BPO services.

How do you become one?

Graduates are preferred. Academic skills help where they are relevant. Like a commerce degree for accounts back office jobs. Usually, training is provided on the job. Basic IT skills would be an advantage.

Salary

Entry-level salaries range between Rs. 3500
and Rs. 12000, depending on the client the BPO is servicing.

Growth Path

There is limited scope to rise within BPO's. Executives can expect to rise to managerial positions after 2-3 years.

Call Centres

Call Centres beckon the young. Demands of the jobnight shifts, living the role of a foreigner including, changed name, limited external interactions, owing to the job timings, and not so exciting job content have led to its dwindling popularity. Freshers opt for this because of easy job availability and fairly good money. Attrition levels are high.

How do you become one?

Graduates are preferred. Recruiting companies provide on the job training in basic skills such as the dialect and accent. There are plenty of English speaking courses for aspirants. The job is demanding, as it requires teamwork and performance too. Executives are shown statistics of their performance daily and this can be stressful.

Salary

Rs. 7000 to Rs.12,000 at entry level. Pay is linked to performance too.

Growth Path

There is limited scope to rise in a call center. Executives can become team leaders and systems managers after 1 or 2 years.

Insurance

Several private players have entered in the Insurance Sector. People don't expect just a policy but a total financial solution that offers stability of returns along with protection cover.

The Target is huge: over 30 crore people, only 20%is insured. Insurance companies these days offer customized solutions that offer protection for life, health and wealth. In such competitive environment, the main difference in selecting an insurance company would be the experience it has in selling its product, product features and servicing.

Back office Executives

Executives or advisers could be contractual or part timers, the work involves transaction processing---policy related and claims related.

How do you become one?

Fresh graduates, preferably with commerce, science or statistics background are preferred. The candidate should also have an eye for detail and good analytical skills. Selection is based on test, interviews, and group discussions.

Courses offered in insurance

National Insurance Academy, Pune.
Institute of Insurance and Financial Services, Educational Research and Training, Pune.
College of Insurance and Financial Planning, Secunderabad.
Amity School of Insurance and Actuarial Sciences, Delhi.
Birla Institute of Management Technology, Delhi.

Salary

Entry Level salaries are in the range of Rs. 8000 and Rs. 12000

Growth Path

One can become a manager in a year's time.In Information technology (IT), India has built up valuable brand equity in the global markets. In IT-enabled services (ITES), India has emerged as the most preferred destination for business process outsourcing (BPO), a key driver of growth for the software industry and the services sector.

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