International accreditations or certifications indicate the commitment of an organization to follow norms of
excellence while meeting client requirements. It is a proof of organizational dedication to high performance and indicates better
planning, processes, people, and a performance-oriented work culture.
More and more companies have realized the need to follow internationally accepted codes of practice and have joined the fray to get prized
certifications in their respective fields. In addition to efficient operational practices, certifications lead to increased productivity and
help to meet international quality standards, thereby facilitating companies to gain a reputation of being a quality service provider.
To meet this goal BPOs need the collective effort of workers from all levels of the organization. Quality cannot be brought about by the top
management alone; it requires compliance to best practices from all employees in the company. In the process, BPO employees across the sector
are getting chances to receive training in vital certification courses that can help them climb up the corporate ladder. Some certifications,
which hold high value, include:
- Certified Outsourcing Professional (COP) designation for individuals working closely with clients in customer service or as advisors
- NASSCOM + QAI`s certification program such as Certified BPO Team Leader, Level 1, Certified BPO Quality Analyst and Certified BPO Team
Leader Level 2.
- HIPAA certification program for BPO employees in the health care industry - Certified HIPAA Administrator (CHA), Certified HIPAA
Professional (CHP) and
Certified HIPAA Security Specialist (CHSS).
- NASSCOM`s NAC
In their quest to stem attrition and attain excellent standards, BPOs now reward long-standing employees by providing them training
opportunities in international certification programmes. This helps the companies improve workflow and get international accreditation; the
employees on the other hand are rewarded with prized training programs, which helps them increase their skills without having to shell out huge
There is a dearth of quality professionals with certifications in India. But BPOs have today provided a door through which industry
professionals can access lucrative skills and get ahead in their careers.