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Q. i want to buy car(indica)for bpo can u tell me ,how can i earn profit from that. means by which basis they are paying money .please tell me detail information and any bpo call canter needs car please tell me their names. I hope that you will give me quick response. And thanks for opening this excellent service..

A.Dear Samira, You seem to have hit on a good proposition. This is being done widely in both Bangalore and Hyderabad. You could probably use the car as a taxi service for the BPOs. You will find the names of the top 10 IT companies (including BPOs) in the NSC website. Look at these, contact their HR of these companies and work out a proposition for yourself. It will require a lot of networking and perhaps contacts. You will have to contact other people running such services to find out what their operating costs, hidden costs and overheads are. Do a little bit of research before plunging in. If you make your service efficient and reliable, you are bound to be successful. Good luck. BPO Agony Aunt

Q. Dear Aunt Agony, I work in a BPO. I enjoy the job but I have been told that my voice sounds flat and unenthusiastic. Sometimes I am not able to get the right words to talk to my customers. What do I do? Nitin

A.Dear Nitin, Your voice has to `smile` just as your face smiles! Keep a mirror on your desk; look into the mirror, smile and make your call. You will realise that your voice sounds much better and you will also be more enthusiastic. In a book, write down phrases of apology, thanks and the other standard phrases that you normally use in your conversation. Before you make a call, open up your book at the respective pages so that you are not at a loss for words. Soon you will become an expert. Remember, you have to make your customer understand that you love doing your job! Aunt Agony

Q. Dear BPO Agony Aunt, I have been working in this company for the past one month. I am comfortable with the environment but I am not sure whether I can be as casual with everyone as the people in the company are. It is very difficult for me to say hi to everyone and shake hands with people whom I don`t know. I don`t want to be left out also. What do I do? Reema

A.Dear Reema, If you are not the kind to say hi and shake hands with everyone, it doesn`t matter. Continue to be what you are, but confidently. If you have the habit of saying hello, then say it with a smile and with a confident voice. You only need to be in touch with people. You don`t have to do exactly what they are doing, especially if you are self conscious about it. First feel around, and then once you are confident about yourself, then you can change your behaviour. BPO Agony Aunt

Q. Hi! I am commerce graduate who is looking for vacancy in the BPO sector. What is the important thing I need for the BPO interview? Mahesh

A.Mahesh, Anyone who walks into an interview needs confidence - the confidence to do his best and to succeed. This should be displayed in the way you walk and talk. So practise walking into a room and sitting down in a formal way. You will also need to equip yourself with good English skills.