Some pointers for a special trip

During Your Trip

Even the most well prepared travellers can encounter some problems during a trip. Experience has shown that it's better to try to resolve any problems you face on the spot, if possible. Even if your complaint does not get resolved right away, you will have registered your dissatisfaction should you decide to pursue your complaint after your return. Here are some other steps to take:

• Check your documents to establish your complaint's validity.

• If you have a problem, speak up! Immediately bring the matter to the attention of those in charge.

• Keep notes which include the names of the people with whom you speak and the date, time and location of your conversations.

• File all receipts of expenses incurred while lodging your complaint.

• If your baggage is lost or delayed, immediately file a claim with the company responsible to protect your rights. Be sure to obtain and keep a copy of the claim.

After Your Trip

If you still have a complaint after you return home, review the materials you were given by the travel firm to determine the validity of your claim. Realise that some events, such as bad weather, are beyond the control of any company. Then outline the nature of your complaint, as well as the steps you feel should be taken to rectify the problem. Send a copy of this letter to your travel agent. Be realistic in your request.

If the problem is with a tour company, hotel or other supplier, enlist the aid of your travel agent, who will often pursue the matter for you. Remember, however, that your travel agent acts as an 'agent ', selling travel services on behalf of some third party. He or she will not, in most cases, be the source of any of these services. In addition, your agent will appreciate being advised of your problem so that your experiences can be considered when other clients inquire about this company. If the problem is with your travel agent, give him a copy of your letter outlining the problem. Limit your initial contact to only those parties directly involved in the matter. Ask for a response, and give them adequate time to investigate your complaint.

Airlines now have strict rules on the amount and size of both carry-on and checked baggage. Plus, less luggage means shorter waits for baggage claim, less need for porters and easier customs inspections.

Choosing A Luggage

• Airlines can refuse to accept fragile or damaged pieces.

• Choose luggage that is lightweight, roomy and easy to carry, yet durable enough to withstand rough treatment. Choose material that will not sag or rip as it moves along the conveyor belt and be sure that each piece has a secure lock. Keep the keys on your person or in your hand luggage.

• A suitcase with wheels, or a baggage caddy will also help make trips through the airport, bus terminal or train station easier, especially if porters are not available.

• Try to limit your luggage to one suitcase and a carry-on bag. Most of the new carry-on baggage restrictions do not apply to purses, coats, diaper bags, or camera equipment, but they often do apply to briefcases.

• Baggage restrictions may vary depending on the design and passenger load of each plane, but a good rule of thumb is two bags per person. The flight attendant has the final say on this matter.

• Select clothes that will coordinate around one or two colors.

• Organising your wardrobe may be easier if you make a list of things you plan to take with you on your trip.

• Think of travel activities ahead of time, and how often you will need to change clothes.

• Check seasonal weather conditions for the area to which you will be travelling and include the necessities such as a raincoat, or warm clothing as appropriate.

• Prepare a kit of miniature toiletries in small plastic bottles to save space and weight.

• Don't fill bottles to the top if you are flying because the pressure may cause the contents to expand. These should all be packed in a heavy plastic bag in case of leakage.

• It is also a good idea to take along an electrical adapter kit for your hair dryer, shaver or travel iron.

• Always include a collapsible nylon tote bag that will fit easily into your luggage to accommodate new purchases.

Travel Security Tips

• LOCK YOUR LUGGAGE to avoid accidental openings due to rough handling or cabin pressure and carry the keys in your hand luggage.

• REMOVE OLD CLAIM CHECKS to avoid confusing baggage handlers about your destination.

• TAG YOUR LUGGAGE both inside and outside with your name, business address and telephone number, and make sure the outside tag is securely fastened to your luggage.

• TAKE THE ITINERARY COPY WITH YOU. Also, your business address and your destination should be included in your luggage.

• BRING YOUR LUGGAGE EARLY to ensure that your bags not only make it to your originating flight but your connecting flight (if you have one) as well.

• TRAVEL INSURANCE IS IMPORTANT.

• REPORT LOST LUGGAGE AT ONCE before you leave the airport. Be sure that you have a complete list of the contents of your bags.