Bpoxl Home » Top Five BPO Companies » HCL Technologies HCL Technologies BPO is one of the top five BPO companies in the world. It is one of the best BPO companies in terms of excellent customer service and value addition. This is one of the popular companies in the field of information technology enabled services. As a result of this, a large number of businessmen are interested in offering business to HCL Technologies BPO. As the client range of the company is increasing, the profit, revenue and the popularity of the company is also increasing.

HCL technologies BPO is one of those companies which follows various innovative policies and programs. As a result of this, you will find that the company is growing is a huge pace.

The HCL technologies BPO follows the Process Based Quality Management as well as the Process Improvement Systems. The Quality certifications of the company includes the ISO 9001:2000, COPC as well as the Purdue Benchmark. This is one of those companies which will utilize various six sigma tools for the benefit of the company and the customers.

HCL Technologies BPO is a part of the HCL Technologies and the company is in an expansion mode. Thus, the company wants to hire more people in order to provide further services to the clients. The expansion mode of the company is a proof of the fact that the company is gaining huge profit. The HCL Technologies BPO has started with merely 30 people. This was in the year 2000 and presently this BPO has grown into a 5000 people institution. It is expected that in the year 2009, the company will have a workforce of around 40,000 people. The another interesting thing about the workforce of the company is that around 3000-4000 people will be based in different countries of the world and the rest of the employees will be based at India. There are different types of service offered by HCL Technologies BPO. There are various subdivisions as well. Some of them are:

Telecom:

• Sales & Marketing
• Customer Relationship Management
• Order Management
• Billing Support Services

Hi-tech & Manufacturing:

• Warranty & Return Material Authorization
• Procurement Services (PO to PR Conversion)
• Open order report
• E-Auction
• Freight Audit
• Global Spares order Management
• Document Indexing

Retail:

• Promotional Planning
• Category Management
• Direct Store Delivery
• Virtual Warehouse
• Inventory Management
• Track and Trace Support
• Online Catalog Sales Support
• Payment Processing (NSF / BACS)
• Nutritional Information Management

Banking and financial services:

• Mortgage Processing
• Credit Card Customer Support
• Reconciliation
• Asset Financing
• Lender Support Services

Insurance:

• Agent Licensing
• Underwriting
• Policy Administration
• Claims Management
• Account Administration
• Commissions
• Data Cleansing

There are various awards won by the HCL Technologies BPO which is because of the excellent services offered by the company. Because of its services in different fields and sectors, this popularity has been a part of the HCL Technologies BPO. With the increase of the manpower the company is putting more stress on the best services and quality.

To know more about the top five BPO companies and more about various other aspects of BPO, have a look at the pages of sitagita.