The BPO companies have become an important part of our lives. There are top five BPO companies which have their branches in India. These BPO`s are some of the best and the customer service they provide are are excellent. But before knowing more about the top five BPO companies we have to first know more about BPO. BPO is the abbreviation of the Business Process Outsourcing. The BPO companies help the the bigger business institutions to reduce the cost of their organization. They outsource certain part of their jobs to a third party. The BPO companies are further divided into two parts. Among these the first one is the back office outsourcing and the other one is the front office outsourcing.
In case of back office outsourcing, the companies outsource the various internal functions of the organization. In the front office outsourcing, basically the customer services of certain products are outsourced to the other organizations. The front office outsourcing includes tech support, sales as well as marketing. The top five BPO companies offer both back office as well as front office outsourcing.
Other than back office and front office outsourcing, you will also get offshore outsourcing as well as nearshore outsourcing. When a company outsources something to a company which is based outside the country, it is offshore outsourcing and when the company outsources certain things to its neighboring companies, it is known as nearshore outsourcing. The top five BPO companies offer both offshore as well as nearshore outsourcing. The BPO companies are categorized into ITES or information technology enabled services. The top five BPO companies provide services in different fields such as call centers, human resource, accounting, pay roll, finance, telecommunication, insurance and others.
24/7 Customer is one of the best customer service provider ands BPO. This is one of the popular BPO which has the Customer Lifecycle management model and has a customer experience as well. This company offer services and solutions in different fields such as back office, customer analytics, customer interaction services and many more. There are a large number of companies which has outsourced various works to this company.
WNS Global Services is one of the top five BPO companies. This BPO company first came to existence in the year 1996 when it started services for the British Airways. This has now developed into a leading BPO company in the recent years. This company offers services in the field of healthcare and finance. This is one of the highest revenue earners in the sector of BPO services in the world.
Wipro BPO is one of the top five BPO companies in the world. The company is also known to be a leader in the world of CRM. This is one of the best BPO companies in terms of back office handling. This is one of the major voice based BPO as well. There are various things in which it offers services which includes health care, insurance, telecommunication, as well as hardware and software of computers. It also handles data management.
Other than this, HCL technologies BPO and the Firstsource Solutions are also some of the top five BPO companies in the world. To know more about the top five BPO companies have a look at the pages of sitagita.