NIIT Smartserve (NSS) is a subsidiary of NIIT technologies. The company has its base in Gurgaon and a back up disaster recovery center in New Delhi. The company offers one of the best outsourcing services in the industry.

NIIT Smartserve has its offices in Kolkata, Chennai, New Delhi, Bangalore and Mumbai. Outside India the various centers are located in USA, Belgium, Austria, Germany, Australia, Netherlands, Asia Pacific and Switzerland. The subsidiary owned by NSS in UK is known as NIIT Smartserve Ltd, UK. This subsidiary of the NIIT group of companies handles customer management services and also deals with marketing strategies.

The services of NIIT Smartserve include back office services, business process outsourcing unit and contact center. The company, which was established in 1981 is dedicated to provide the best in terms of customer satisfaction. The companies that have grown with the organization includes names like AD solutions, click2Learn, Element K, ROOM Solutions and Osprey Inc.

The outsourcing solutions provided by NIIT Smartserve include customer care support.
The main focus of NIIT Smartserve BPO is to understand the requirement of the customer. This requires thorough understanding of the client business and the process outsourced. This will enable the business process outsourcing unit to function better. The main objective is to identify the need and consequently deliver the solution through efficient customer support program. The company has experience in dealing with financial and technical processes. This has enhanced their knowledge about the technicalities and aided in providing better outsourcing solutions.

The technical background of NIIT group has enabled better understanding of the requirements of BPO. The maximum automation that can be implemented with the help of technology is another benefit of a technical background. This in turn has lead to improved outsourcing solutions.

The contact center solutions provided by NIIT Smartserve includes the following industries :

Real estate
Retail
Technology
Travel

The successful run of the contact center services was evident in the certification received by NSS in 2006 by COPC. The certification followed the success of three outbound processes. The company had incorporated the COPC values of delivering account acquisition and effective customer support. A year later COPC again bestowed a certification, this time for inbound processes. The contact center provides complete customer services from acquiring customers, solving their problems and also retaining them. Customer service includes e-mail customer care, basic and semi technical customer service and voice based customer service.

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