MphasiS is a IT and business process outsourcing organization. The company was established in 2000 as MphasiS BFL Limited, as a result of merge between an Indian company BFL Software limited and US based IT consulting firm MphasiS corporation.
MphasiS uses process expertise and know - how domains to provide global infrastructure technology outsourcing, business process outsourcing and applications service outsourcing. Global support and solution is the main objective behind the services provided by the company. The company offers business process outsourcing support to companies world wide. MphasiS provides support to the following sectors :
Consumer and Retail Industry
Fortune 500 companies globally is served through voice and contact center by the MphasiS BPO. Personalizing near shore, offshore and onshore solutions is part of the field of expertise of the company. Value added and efficient customer service care is provided by the business process outsourcing unit.
The various processes include finance and accounting, tax and compliance, research and content management, customer relationship management and human resource outsourcing.
The company has BPO operating in Mangalore, Pune, Noida, Mumbai, Bangalore, Pondicherry and Ahmadabad. All these centers offers English language customer care services. The Latin American clients are routed to the Tijuana and Mexico units. Spanish and bilingual languages are operative in the latter BPO units.
The support service in various sectors as provided by MphasiS business process outsourcing includes comprehensible solutions. For instance in research and content management processes the customer service helps you to clean, and manage through integrated and aggregative mediums. This enhances access to information and data. Similarly in financial processes effective management and awareness is provided by conforming with company rules and policies. Customer relationship management helps in enhancing interactivity with customers. This includes leveraging in a seamless way through phone, web and effective communicating devices. Human resource outsourcing includes effective utilization of HR policies.
The MphasiS BPO operates through an efficient management system. This management is dedicated to allotting processes and structuring them. A team of management information systems, quality assurance and business analysts handles the operations of each individual processes. Customer service improvement is handled by the Six Sigma team. The business process outsourcing unit works on a three step process principle : Transition, stabilization and finally optimization. Acquisition, effective transition followed by retention and improvement is the basic theory of the three step model.
The objectives of MphasiS outsourcing are :
process integration and automation
Scalable business process offerings
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