Outsourcing has created waves in the market of information technology in the recent times. To get a clear picture of outsourcing it is important to understand the nature of outsourcing. It is a subcontracting process that involves product design or manufacturing to a third party company. The outsourcing decision is often taken with an interest to lower the firm costs. It also becomes important for conserving energy aimed at the competencies of a particular trade, or to make additional proficient use of effort, resources, expertise and capital. Outsourcing became part of the business glossary and came to be acknowledged during the 1980s. Intelenet Global is one such company which has made tremendous progress in the recent years and is gearing to touch the sky and beyond in the years to come.

Organizational profile of Intelenet Global:
Intelenet is an international BPO corporation led by the Intelenet Management team. It is supported by Blackstone which is again a leading Global Private Equity Player. Intelenet Global Services is a principal global third party BPO Company and delivers services like Business Process Outsourcing (BPO) to Fortune 500 companies in the UK, USA, Australia and India.
The main focus of Intelenet Global comprises of providing solutions to global groups looking to cut down costs while constantly upholding better-quality service levels. The major stake holder of the company, Blackstone provides the financial power to Intelenet Global for making their mark on the global platform. The management team of Intelenet Global has been the driving force for the growth of the company. Intelenet embarked on its inorganic growth plan in 2007 by acquiring of two companies in Travel and IT space - Upstream, a global BPO company and Travelport ISO; the India based confined maneuver part of the Travelport group.

Services provided by Intelenet Global:
The major impact of Intelenet comprises of reducing the costs of any company on a constant basis while maintaining higher levels of service. The solutions have expanded to all BPO strata and this includes technology and consulting. Intelenet has a exceptional 'co-sourcing' model which mainly focuses on the BPO. This is very much unlike other firms whose nucleus adeptness may lie in consulting or IT. The established track records in re-engineering progression have showcased the ability of the company itself. Besides this the value-added services range from customization of client processing and knowledge management to the more multifarious domain. This is where technology facilitates the enhanced performance regarding metrics, reporting tools and middleware. The Process Improvement Team ensures the development of best practices by individual teams. These are shared throughout the company with an aim of benefiting the clients in terms of cost investments, improved output and value.

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