Besides being a famous tourist destination and the auto making hub for Southeast Asia, Thailand is rapidly emerging as a tech center in Asia. BPO Outsourcing in Thailand includes many Indian and other Asian countries that are setting up their BPOs as it is a low-cost location, which is not harassed with attrition and wage hyperinflation. Like Poland, BPO Outsourcing in Thailand will boost margins by recruiting costs and decreasing training, thereby keeping the salary growth in check.

Market of BPO in Thailand
Although Thailand is best known as a tourist destination, the government of Thailand is attempting a lot to encourage business and make higher investments in Business Process Outsourcing (BPO). The opportunities for global BPO in Thailand are obstructed by lack of government support and vision, limited access to investment capital, and lack of regulations regarding privacy or security, as per to research analysts. They also cited the absence of infrastructure, ICT research facilities, labor policies, etc. in the BPO market of Thailand.


For these reasons and absences, Thailand?s Office of the Board of Investment (BOI) decided to encourage higher and better investments in Business Process Outsourcing. It has expanded Activity 7.22 for including not only call centers, but also an array of services under the new category of BPO. This activity will include finance and accounting services, administrative services, sales and marketing services, human resources support, international call centers and data processing, and customer services, just to name a few. Recently, the India-based company, Infosys, has decided to put up its BPO in Thailand.

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