South Africa is fast catching on to the booming BPO market, though compared to the BPO markets in India and China, the BPO outsourcing in South Africa is still in its infancy. The South African government is promoting South Africa in order to increase BPO outsourcing in South Africa. BPO outsourcing in South Africa has been growing at about 8% per annum over the past 4 years and currently employs about 54 000 call center agents. BPO is usually call-center and data-processing work, but South Africans expand the definition to IT services like programming.

The factors that make South Africa a favored international location for business process outsourcing are:

World-class service levels of call center staff,
time-zone compatibility with Europe
high rates of fluency in English coupled with neutral English accents
a favorable exchange rate
advanced telecommunications industry
the broad base of management
service provider expertise in the local industry
the depth of local financial services expertise, particularly in insurance, mortgage and loan processing and collection.

quality differential of service levels within the industry, with work quality matching or even exceeding that of competitor countries.


The BPO&O phenomenon has developed into a cutting edge, knowledge driven economic sector, in which South Africa is perfectly poised to play a leading role as more and more multinationals look to enhance their strategic offerings in a lower cost environment.
The government's Accelerated and Shared Growth Initiative for South Africa (AsgiSA) has identified it as an immediate high-priority sector. Both government and the private sector look to the BPO&O industry as a source of economic and employment growth. Front office positions, such as call center jobs, are predicted to change the face of the economy of South Africa and create numerous employment opportunities. This would make South Africa the third-biggest business process outsourcing center - after India and the Philippines - by the end of 2008.
The last few years have seen several global companies place their trust in SA's BPO&O industry. Some of them are:
IBM
Fujitsu Siemens
Lufthansa
Virgin
Sykes
Lufthansa
Avis
Car Phone Warehouse

Interested in knowing more about the BPO boom? You won't need to look beyond sitagita.  

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